HIVELEDGER / CLEAR INFORMATION

Refund policy.

Updated 2 November 2026.

Digital software purchases

We do not offer refunds for a change of mind, buying the wrong product, deciding not to use the software, or finding another price. Review the features, system requirements and available preview before purchase. This policy applies to discounted purchases too.

Your Australian Consumer Law rights

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. Nothing in this policy removes your right to a repair, replacement, refund or other remedy where the law requires one. A licence activation or download does not remove those rights.

Faults and problems

If the software is faulty, does not match its description or cannot perform a disclosed purpose, contact support with your order reference, product, version and a description of the issue. We will assess the problem and provide the remedy required by law. A major failure can entitle you to a refund; other failures may first be addressed by repair or replacement.

Subscriptions

You can cancel recurring billing through your account. Access normally continues until the paid period ends. We do not provide discretionary refunds for unused time or forgotten cancellations, except where required by law. Cancelling an optional service does not cancel a separate one-time base licence.

Request a remedy

Submit a support ticket or email [email protected]. Include your purchase email and order reference. Do not send card details, activation codes or private business data. Approved refunds are returned through the original payment method where possible.