HIVELEDGER / CLEAR INFORMATION

Questions, answered.

Updated 2 November 2026.

Does the software work offline?

Core records are stored locally. Initial activation needs a connection. Offline licence behaviour depends on the product and licence: permanent activations have no offline expiry; renewable licences must reconnect before their lease expires. Online email, updates and optional team services require internet.

Which product should I buy?

ServiceLedger handles service jobs, customers, quotes, invoices and expenses. POSLedger handles retail sales and inventory. Casheer is the simpler counter-sales product. Each product has a separate licence; check its product page before buying.

Is the preview my real account?

No. Interactive product previews contain synthetic sample records. Changes are temporary and reset when you leave or reload the page. They do not create purchases, licences or business records.

How do I activate a purchase?

After Stripe confirms payment, your account shows the licence and available downloads. Account-based products use your verified software login. Code-based products use the activation code shown in your account.

Can I cancel a subscription?

Use Manage billing in your customer account. Cancellation takes effect at the end of the paid period. An optional add-on subscription does not replace your separate one-time base licence.

How do I get help?

Submit a support ticket. Confirm your email through the private link we send, then use that link to view and reply to your conversation. Never include passwords, private keys, card details or confidential customer records.